BOOKING CONDITIONS - TRAVEL INFORMATION

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Reservation conditions

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COVID-19

Please read and note our current travel information about COVID-19, which you can find here on our website.

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Reservation conditions:

• With the acceptance of the booking conditions the reservation becomes binding.

• You will receive a booking confirmation within 24 hours by email.

Cancellation of the online reservation:

• A cancellation of the online reservation is only possible within the first 24 hours after the online reservation.

Terms of payment:

• Payment must be made in full before arrival. The invoice can be paid by bank transfer or credit card (Mastercard/ Visa ).

• The reservation is only binding with a deposit of 200,00 €. We ask you to make the first payment by bank transfer. Any bank transfer fees will be borne by you. We do not charge any bank fees for bank transfers.

• With the reservation confirmation you will receive the information about the payment modalities (bank details, instalments, etc) in writing.

Arrival:

• Please always inform us of your arrival time. The rooms are available from 12:00 o'clock.

Departure:

• The rooms must be vacated before 10:00 am. If you wish to keep the room longer, we will charge an extra fee, depending on availability.

Cancellation of reservation:

• Cancellations must always be made in writing and will not be effective without our confirmation.

Cancellation fees:
From the date of confirmation of the reservation and on the invoiced amount of the night:

• until 45 days before arrival                  10%

• 44 - 30 days prior to arrival                 30%

• 29 - 22 days prior to arrival                 60%

• from 21 days prior to arrival               80%

If you have to cancel, the costs can be covered by a travel cancellation insurance, which includes the flight and the stay.


 

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Additional useful information on/before arrival

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Getting there:

• Arrival is possible any day of the week. The length of stay does not have to be by the week.

• Lanzarote is approached by all charter airlines. Destination airport: Arrecife.

• Every flight contributes to global warming. Passengers can make a voluntary contribution to the greenhouse gases caused. The money is invested in solar, hydroelectric, biomass or energy-saving projects, for example, in order to save a quantity of greenhouse gases that have a comparable effect on the climate as the aircraft's emissions. Further information is available at https://www.atmosfair.de/en/

• Arrival from the airport is by taxi, travel time about 15 minutes, costs about 18,-€. There is no pick-up service from the Centro!

• Click here for directions and street map.

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Airport transfer:
to the Apartamentos Tamarindos in Puerto del Carmen:

• by taxi - about 15 minutes - it costs about 18 €

• by bus; the bus line 161 goes to Puerto del Carmen - Balcon del Mar - is about 400m away
   

Check in/out:

• at the reception of Apapartamentos Tamarindos also for guests who have booked accommodation at Finca Lomos Altos.

Allergies:

• Please indicate already with your booking request if you have allergies.

• For allergic persons special bed linen sets (mattress, pillow, blanket) are available,

• Catering in the restaurant is possible for certain allergies

• We are happy to advise you.

You will find everything you need to know before your arrival and during your stay at the Centro in our travel information A to Z for download in PDF format.

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