BOOKING CONDITIONS - TRAVEL INFORMATION

Reservation conditions

COVID-19

Please read and note our current travel information about COVID-19, which you can find here on our website.

Reservation conditions:

  • With the acceptance of the booking conditions the reservation becomes binding.

  • You will receive a booking confirmation within 24 hours by email.


Cancellation of the online reservation:

  • A cancellation of the online reservation is only possible within the first 24 hours after the online reservation.


Terms of payment:

  • Payment must be made in full before arrival. The invoice can be paid by bank transfer or credit card (Mastercard/ Visa ).

  • The reservation is only binding with a deposit of 200,00 €. We ask you to make the first payment by bank transfer. Any bank transfer fees will be borne by you. We do not charge any bank fees for bank transfers.

  • With the reservation confirmation you will receive the information about the payment modalities (bank details, instalments, etc) in writing.


Arrival:

  • Please always inform us of your arrival time. The rooms are available from 12:00 o'clock.


Departure:

  • The rooms must be vacated before 10:00 am. If you wish to keep the room longer, we will charge an extra fee, depending on availability.


Cancellation of reservation:

  • Cancellations must always be made in writing and will not be effective without our confirmation.


Cancellation fees:
From the date of confirmation of the reservation and on the invoiced amount of the night:

  • until 45 days before arrival                  10%

  • 44 - 30 days prior to arrival                 30%

  • 29 - 22 days prior to arrival                 60%

  • from 21 days prior to arrival               80%

If you have to cancel, the costs can be covered by a travel cancellation insurance, which includes the flight and the stay.


 

Additional useful information on/before arrival

Getting there:

  • Arrival is possible any day of the week. The length of stay does not have to be by the week.

  • Lanzarote is approached by all charter airlines. Destination airport: Arrecife.

  • Every flight contributes to global warming. Passengers can make a voluntary contribution to the greenhouse gases caused. The money is invested in solar, hydroelectric, biomass or energy-saving projects, for example, in order to save a quantity of greenhouse gases that have a comparable effect on the climate as the aircraft's emissions. Further information is available at https://www.atmosfair.de/en/

  • Arrival from the airport is by taxi, travel time about 15 minutes, costs about 18,-€. There is no pick-up service from the Centro!

  • Click here for directions and street map.

Airport transfer:
to the Apartamentos Tamarindos in Puerto del Carmen:

  • by taxi - about 15 minutes - it costs about 18 €

  • by bus; the bus line 161 goes to Puerto del Carmen - Balcon del Mar - is about 400m away
     

Check in/out:

  • at the reception of Apapartamentos Tamarindos also for guests who have booked accommodation at Finca Lomos Altos.


Allergies:

  • Please indicate already with your booking request if you have allergies.

  • For allergic persons special bed linen sets (mattress, pillow, blanket) are available,

  • Catering in the restaurant is possible for certain allergies

  • We are happy to advise you.


You will find everything you need to know before your arrival and during your stay at the Centro in our travel information A to Z for download in PDF format.